By placing an order with ASA SCADA & Associates, LLC, you are accepting the Policies, Terms and Conditions below without modification. Other policies, terms or conditions may apply in specific cases involving foreign, interstate or intrastate commerce. For Customer Service, please call 713-775-3303.
Order Acceptance Policy
You must be over 18 years of age to place an order with ASA SCADA & Associates, LLC. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ASA SCADA & Associates, LLC, reserves the right, at any time after receipt of your order, to accept or decline your order for any reason. ASA SCADA & Associates, LLC reserves the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain credit card verification and pre-approval as established by our Fraud Avoidance Department. We may require additional verifications or information before accepting any order. All pricing or offered service and merchandise may be subject to change without notice.
Payment and Billing Method
We accept all major credit cards. There is no surcharge for using your credit card to make purchases from ASA SCADA & Associates, LLC. Please be sure to provide your exact billing address and telephone number that your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your merchandise or upon full or incremental completion of the service. Your credit card statement will show "ASA SCADA & Associates, LLC" as the merchant. Minimum credit card charge is $5.00 per transaction. Automated credit card charges for Monthly Pay service clients will be made on the first of each month. You are responsible for notifying ASA SCADA & Associates, LLC by telephone (713-775-3303) about any changes to your credit card information. For non-credit card payments, Monthly invoices are sent by email about the 15th day of each month. If you wish to have your invoice sent by U.S. Postal Service mail, a $1.00 service fee will be added to your bill. Monthly payments are due on the first day of each month. Standard payment terms for invoices are NET 15. If the payment is not received by ASA SCADA & Associates, LLC by the 15th of the month, your service will be deactivated. The payment of a $15.00 reactivation fee plus the amount past due is required to restore your service. A $25.00 fee is charged for any returned checks. Payment for checks written on insufficient funds (NSF) must be made by certified check or money order for the total amount due plus the $25.00 returned check fee. All past due balances are subject to finance charges at an annual percentage rate of 18% (approximately 1.5% per month). Our outside Client Representatives are authorized to accept cash, credit cards and checks as payment for services. Please make out all checks to either "ASA SCADA & Associates, LLC" An ASA SCADA & Associates, LLC receipt must be issued to you for all transactions. Please call our corporate offices immediately at 713-775-3303 to report any unprofessional or suspicious activities.
Sales, Excise and Use Tax
Sales Tax will be collected according to the Tax Code of Texas. Generally, the State, City, and MTA Sales Tax, as appropriate, will be collected on all merchandise delivered to a Texas address. For Service Orders, applicable Texas (6.25%), Houston (1%) and Local MTA (1%) Sales Tax will be collected as required by the Tax Code. For Texas non-profit organizations, Texas Sales and Use Tax Exemption Certificates must be on file with ASA SCADA & Associates, LLC prior to placing an order.
ASA SCADA & Associates, LLC believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 72 hours of placing an order.
• In case you feel that the product or service received does not meet your expectations, you must bring it to the notice of our customer service within 24 hours of receiving service. The Customer Service Team after looking into your complaint will make an appropriate decision.
When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within ninety (90) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.